Lost Devices
Families who need to replace an iPad or Chromebook that has been lost must create a ticket with the DIIT Service Desk (also available by calling 718-935-5100) noting that the device was lost and indicating if a replacement device is needed.
Stolen Devices
Families who need to replace an iPad or Chromebook that has been stolen must first file a police report in person at their residential police precinct.
- When you get to the precinct, let the front desk staff at the precinct know that you wish to report a stolen iPad or Chromebook device that was issued to you by the NYC Department of Education.
- Note the report number, precinct number, the date the complaint was made, and the name of the person taking the complaint.
- Please create a ticket with the DIIT Service Desk (also available by calling 718-935-5100) noting that the device was stolen and include the Police Report Number.
Note:
- Families will NOT have to disclose their legal/immigration status.
- NYPD does not report or share this type of information with other government agencies.