Welcome to the New York City Department of Education's Help Desk/Service Center Web site. The mission of the helpdesk is to provide the DOE user community with a higher level of technical support by building a foundation that allows for the continuous improvement of service from the initial recording of the problem or request till the final resolution. The Help Desk will ensure that customer calls are responded to promptly, courteously and professionally. We encourage you to use our site to find valuable information to help you troubleshoot common computer problems, review frequently asked questions, access commonly requested forms and links, or send us a suggestion as to how we can improve upon our service. The Help Desk's hours of operation are from 6am to 6pm Monday to Friday, and 8am to 4pm on Saturdays. The Help Desk can be reached by calling (718)935-5100, or by using the online self help function - see the 'Create Online Incident' section on the left for more information. This site is best viewed at 800 x 600 in Internet Explorer 4.01 or higher. Also, some files on this site are saved in Adobe Portable Document Format (PDF) file with its original appearance preserved, and then distributed for viewing and printing on any system. To view them you will need Adobe Acrobat Reader.
Welcome to the New York City Department of Education's Help Desk/Service Center Web site. The mission of the helpdesk is to provide the DOE user community with a higher level of technical support by building a foundation that allows for the continuous improvement of service from the initial recording of the problem or request till the final resolution. The Help Desk will ensure that customer calls are responded to promptly, courteously and professionally. We encourage you to use our site to find valuable information to help you troubleshoot common computer problems, review frequently asked questions, access commonly requested forms and links, or send us a suggestion as to how we can improve upon our service.
The Help Desk's hours of operation are from 6am to 6pm Monday to Friday, and 8am to 4pm on Saturdays. The Help Desk can be reached by calling (718)935-5100, or by using the online self help function - see the 'Create Online Incident' section on the left for more information.
This site is best viewed at 800 x 600 in Internet Explorer 4.01 or higher. Also, some files on this site are saved in Adobe Portable Document Format (PDF) file with its original appearance preserved, and then distributed for viewing and printing on any system. To view them you will need Adobe Acrobat Reader.