Human Resources

Introduction to NYCAPS Employee Self-Service (ESS)

What is ESS?
Put your information in the best hands – your own!  Employee Self- Service (ESS) is a tool that allows you to view or change your personal information and health benefits online.  ESS is now available and can be easily accessed on the Internet, so you can use it from work and from home.

What can I do in ESS?
You can view and/or change your personal information, such as your name, address, and phone number. You can also view and/or make changes to health benefits for you and your family due to a Life Event (birth, marriage, etc), or during the Annual Transfer Period.

How do I access ESS?
To access ESS please visit www.nyc.gov/ess and log in with your ESS User ID and password (see below). ESS is available 24/7.  Please note that brief maintenance windows may occur evenings starting at 8:30 p.m. and on Sundays.

What is my ESS User ID and password?
Your User ID is your 7-digit Employee ID/PMS Reference # provided by your agency or found on your previous pay stubs.  New hires receive their Employee ID/PMS Reference # as part of the new hire process. 

Your temporary password for ESS consists of the last two digits of your SSN, the first three letters of your birth month (must be upper case), your birth day (including the leading zero, if applicable), and birth year. 

Here is an example of how to get your password:

Social Security Number:  XXX-XX-XX99
Birthdate:  JANUARY 01, 1980

Your temporary password would be:  99JAN011980 

After logging in with your temporary password, you will be immediately prompted to change it.

What if I have trouble logging in?
Please click the “Need help logging in?” link on the ESS login page, or call HR Connect at (718) 935-4000.

What if I need help using ESS?
More information about how to use ESS, including step-by-step instructions for making changes to your health benefits, are located on the Division of Human Resources Key Links and Documents page.

Who can use ESS?
At this time, ESS is only available to certain DOE employee types.

Click to find out whether you can use ESS to view or change your personal information.

To find out whether you can use ESS to view or change your health benefits, click on your employee type below.

Administrative employees (H/ZBank) and Pedagogues (QBank)

All other pedagogical and custodial payroll