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Wireless Support

Wireless Do's & Don'ts



Do not install any wireless Access Points in the school without prior approval or consultation with DIIT. Third party wireless Access Points that are not installed by NYCDOE are strictly prohibited and can cause network performance problems. 

Avoid using microwave ovens in proximity of wireless Access Points. Microwaves disrupt or can dramatically slow down the wireless network in your school. 

The NYCDOE helpdesk will only support NYCDOE installed wireless Access Points and network devices. 
Please report tampering with wireless Access Points, switches in  telecommunication closets or cable connections. Tampering with these  devices or connections can cause network outages for our school.
Tampering will negatively impact the wireless network and will also