This guide is intended to help school webmasters change where emails will go if
someone uses the “Contact Us” feature on a school’s portal.
If you don’t do anything to the “Contact Us” settings, messages will go to the school’s
webmaster. If there is no webmaster for the school, messages will be sent to the
school’s network technology liaison. If, for some reason, there is neither a school
webmaster nor network technology liaison, emails will go to the school’s principal.
If you have questions about this, please be in touch with your network technology
Accessing Contact US Settings:
- Log on to authoring on your school portal landing page Note: to access authoring
simply delete this http://schools.nyc.gov/SchoolPortals/10/X141/default.htm
and replace it with this http://authoring.nycboe.net/SchoolPortals/10/X141/default.htm
- “Sign in” by clicking on the link on top left side of the page. a. Use your DOE
username and password to sign into authoring.
- Click on the “Contact Us” link on top right corner of the page.
- On the Contact Us page click on the link under Contact US by Email.
- Click on “ Switch to Edit View ” link.
- Scroll down the page to access “Contact Us” settings.
Updating Contact Us Settings:
The following options are available to school webmasters to manage school portal
“Contact Us” settings.
1. Disable “Contact Us” Emails:
This option allows a school webmaster to hide or show the “Contact Us” form. Please
think twice before you hide this option. If your school has a non-DOE website where
you wish people to go and have contact information, please make sure to state that
on your school portal home page.
Here’s what a “Contact Us” form looks like
This is what it will look like when the “Disable option” is selected.
2. Forward Email to:
Use this option to forward “Contact Us” emails to someone other than the school
webmaster. Once this option is enabled, the school webmaster will not receive “Contact
To setup an autoreply message, check “Enable Autoreply” and create an autoreply
Example: Thank you for sending an email to [my school]. We read all emails sent
to this mailbox on Fridays and respond to them by Tuesday of the following week.
If you have an urgent need to contact someone, please call the school off ice at
Once you have entered your selections, make sure to click the “Save” button at the