The Division of Instructional and Information Technology is committed to providing state of the art services and support to its user community. Please select the appropriate service from the list below:

    Managed Services

    • Manages hardware purchasing of Dell, Apple, and Lexmark brands for all instructional and administrative Department of Education locations.
    • Presents managed services program contact information.
    • Provides online order status.
    • Offers access to inventory schedules and password-protected reports for selected staff.

    Helpdesk & Tech Support

    This Web site serves as an extension of our normal Help Desk. You are always invited to speak to one of our technical support analysts by Calling the Help Desk at (718) 935-5100. We hope the resources provided on our website help you to better use and understand technology at the Department of Education.

    Email Services

    To activate your DOE email account, please call the helpdesk at 718-935-5100. For additional information and resources, please click on the link above.

    Project Management 

    The Project Management Office has developed a standard project management methodology specifically for DIIT to allow mangers to effectively manage, monitor and deliver their projects on time, on budget, on target.  The PMO takes into consideration the many aspects and the best use of resources that would be required to reach the goal at hand.

    Request for Services

    To report an application problem, to request data/reports from our application databases or to request services from our web application groups, please submit a Request for Service by clicking on the link above.

    Office Websites

    The Office of Web Management Services (OWMS) will work with the Content owners to develop a design for your office website following DOE design standards. Please click on the link above for details.

    School Websites

    The Office of Web Management Services has created a new version of the dynamic school web portals using the Microsoft Content Management Server. Please click on the link above for details on how to get your portal started.

    Below is a listing of the major departments that help us support the technology needs of the nation’s largest public school system.


    Automate the Schools (ATS) is a school-based administrative system which standardizes and automates the collection and reporting of data for all students in the New York City Public Schools.


    The Child Assistance Program (CAP) is a computerized data collection system to track the process students go through when referred for possible special education services.

    Technology Infrastructure

    Web Management Services

    The Office of Web Management Services creates and supports the websites for the Department of Education offices and schools.


    The Division of Instructional and Information Technology is committed to providing innovative information and resource management tools to support the most effective learning environment throughout the New York City Department of Education, the largest school system in the country.

    New School Portals
    Click here to learn more


    Need technical support? Contact the helpdesk at 718-935-5100 or log on to helpdesk .

    To report an application problem or to request data, submit a Request for Services (RFS) to our Project Management Office

    Need to set up your DOE email address? Contact the helpdesk at 718-935-5100

    Want to update your school website? Click here for information from a DOE computer.

    Need to set up your School Web Portal? Click here for information.

    Want to build a new website for your office? Click here to find out how.