The Division of Instructional and Information Technology is committed to providing state of the art services and support to its user community. Please select the appropriate service from the list below:
Helpdesk & Tech Support
This Web site serves as an extension of our normal Help Desk. You are always invited to speak to one of our technical support analysts by Calling the Help Desk at (718) 935-5100. We hope the resources provided on our website help you to better use and understand technology at the Department of Education.
To activate your DOE email account, please call the helpdesk at 718-935-5100. For additional information and resources, please click on the link above.
The Project Management Office has developed a standard project management methodology specifically for DIIT to allow mangers to effectively manage, monitor and deliver their projects on time, on budget, on target. The PMO takes into consideration the many aspects and the best use of resources that would be required to reach the goal at hand.
Request for Services
To report an application problem, to request data/reports from our application databases or to request services from our web application groups, please submit a Request for Service by clicking on the link above.
The Office of Web Management Services (OWMS) will work with the Content owners to develop a design for your office website following DOE design standards. Please click on the link above for details.
The Office of Web Management Services has created a new version of the dynamic school web portals using the Microsoft Content Management Server. Please click on the link above for details on how to get your portal started.
Below is a listing of the major departments that help us support the technology needs of the nation’s largest public school system.
Automate the Schools (ATS) is a school-based administrative system which standardizes and automates the collection and reporting of data for all students in the New York City Public Schools.
The Child Assistance Program (CAP) is a computerized data collection system to track the process students go through when referred for possible special education services.
Web Management Services
The Office of Web Management Services creates and supports the websites for the Department of Education offices and schools.