Chancellor's Regulation A-411 includes the following:
- Sets forth policies and procedures for schools to follow as they determine whether to call 911 in response to behavioral crises;
- Expands the role of schools’ Crisis Intervention Teams to include assisting with the de-escalation of incidents involving behavioral crises; and
- Requires that each crisis intervention team develop a crisis de-escalation plan as part of its consolidated school and youth development plan. In this plan, schools will need to identify: strategies for de-escalating behavioral crisis situations, staff members trained in de-escalation techniques, locations where students in crisis may be safely isolated within the school, and school and community resources available to students and parents.
NYC DOE Support for Schools
In addition to the above policies and procedures, the NYCDOE will provide the following support for schools:
- Therapeutic Crisis Intervention for Schools (TCIS) training will be provided to staff members at schools that have been identified as having high rates of 911 calls for emotional and psychological conditions beginning next school year.
- DOE will continue to provide Life Space Crisis Intervention (LSCI) trainings to develop strategies and techniques in de-escalation as well as others.
- The NYC DOE will continue to support schools in implementing other school-wide strategies and interventions to create a supportive school environment which will include developing strong PBIS programs, peer leadership programs, restorative circles and conferencing, conflict resolution programs, student advisories, student leadership programs, and building partnerships with community based organizations and mental health providers.
Policies and Procedures
The following policies and procedures should be followed with respect to crisis intervention and calling 911:
- When students experience behavioral crises and engage in behavior that poses a substantial risk of serious injury to themselves or others, schools must determine the appropriate way to manage the behavior and whether the behavior can be safely de-escalated.
- Every effort must be made by responding school staff to safely de-escalate the behavior where possible using strategies and interventions for addressing behavioral crises and in-school and community resources, including engaging staff trained in crises de-escalation, members of the Building Response Team, Crisis Intervention Team members, guidance staff and staff from School-Based Health and Mental Health Clinics.
- However, where a student’s behavior poses an imminent and substantial risk of serious injury to himself or others and the situation cannot be safely addressed by school staff or the support services available to the school, 911 must be contacted.
- More detailed information on the policies and procedures for responding to behavioral crises and determining when to contact 911 for emergency medical assistance is available here. School administrators should review this information carefully and ensure that school staff is also familiar with these policies and procedures. Additional guidance on responding to behavioral crises is currently being developed.