III. The Translation and Interpretation Unit The Translation and Interpretation (T & I) Unit is responsible for spearheading all efforts related to language access at the DOE. It operates within the Division of Family and Community Engagement (FACE) to ensure that language access is a key consideration in all parental engagement initiatives and communications. The Unit:
Interpretation services also must be provided at the following citywide meetings:
These events are conducted throughout the City and are typically covered with interpreters from a contracted vendor. Languages to be provided are pre-identified by either:
B. Translation Chancellor’s Regulation A-663 requires that documents produced by central DOE offices and schools which contain critical information regarding a child’s education must be translated into the covered languages. Documents containing critical information that are translated include, but are not limited to, the following areas:
The T & I Unit is responsible for translating the majority of these documents into the covered languages. Translations into non-covered languages are obtained from qualified contracted vendors. All of the translation work produced by the T & I Unit is translated by DOE employed translators and go through a quality control review before being finalized. DOE translators are aided by translation tools, such as translation memory software, bilingual glossaries of DOE terminology, and foreign-language style guides. V. Outreach The T & I Unit distributes multilingual posters to all DOE public schools and district offices throughout the City at the beginning of each school year. Schools are required to post these posters in a highly visible location. These posters provide LEP parents instruction on where and how to obtain interpretation services. The Unit also makes available, on its website, additional multilingual signage (including directional signs) that schools and offices can download, print and post. FACE conducts spot checks on schools throughout the year to ensure that appropriate translated signs are visible to parents who visit the school. The DOE makes available to parents the Parents’ Bill of Rights and A Parent’s Guide to Special Education in the covered languages. Both documents make parents aware of their rights to languages services. These documents are distributed to parents at the beginning of each school year and can also be accessed on the DOE’s website (www.schools.nyc.gov). VI. Training Training of field staff is critical for the success of the Department of Education’s language access initiatives. Training on the requirements of Chancellor’s Regulation A-663 along with the available resources to comply with these requirements, is provided to appropriate school based staff and field personnel. The training module includes information on:
In addition, the T & I Unit maintains records of all service requests received for written translation services, on-site interpretation services, and over-the-phone interpretation services from all DOE schools and offices.------------------------------------------------------------------------------  The term “parent” means the student’s parent(s) or guardian(s), or any person(s) in a parental or custodial relationship to the student.