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Please remember that a lost, stolen or defective student MetroCard must be replaced promptly. The lost, stolen or defective card should be deactivated in ATS and a new card assigned and issued to the student. Withholding a MetroCard from an eligible student as a disciplinary measure or being unnecessarily slow in replacing a card is not an acceptable practice.How to order replacement MetroCards for public and charter schools. You can review instructions on how to enter a MetroCard in a student's ATS record and how to deactivate a MetroCard at www.nycboe.net/schools/principals/weekly/20081216/metrocard_ats_instructions.doc.