Pupil Transportation

Transportation Information

Parents and guardians,
to search for your child's bus route
use the Student Transportation Information Search.

Schools can log in to the
School and Student Transportation Search or log in to specific applications
to find student and school transportation information.

Our Mission
The mission of the Office of Pupil Transportation (OPT) is to ensure that all eligible New York City students receive safe, clean, and timely transportation to and from school.

What OPT Does
OPT coordinates transportation services to and from school for eligible students in both public and non-public schools. Transportation services include stop-to-school busing, door-to-door busing and student MetroCards for use on public transportation.

Information For Parents
Our Parent Resources section is designed to provide transportation information for parents and families of students in general education, special education, and Pre-K and Early Intervention programs. Parents and families can find information about student MetroCards, important safety guidelines and answers to questions they may have about transportation including:

Information For Schools
The School Resources section is designed to allow easy access to the applications that schools use, to provide field trip guidelines, safety drill requirements, ATS and NPSIS practices and procedures guides, information about OPT policy, procedure and forms that can be provided to parents, and to help answer questions schools may have including:

Getting Information From Us
OPT Customer Service Agents are available Monday-Friday from 6 a.m. to 7:30 p.m. at (718) 392-8855 and PupilTransportationTeam@schools.nyc.gov to answer questions, take service complaints, and provide information for parents and schools. Staff is always available at OPT until bus companies report that all bus routes have been completed and children have arrived safely at home. OPT Customer Service Agents are also available on weekends during peak periods of the year to assist parents and schools with information concerning school opening in September and summer transportation in late June.

When you call OPT, customer service agents will ask you questions in order to direct your inquiry to the proper department. Each caller receives a reference number for follow up in case he or she needs additional information or assistance.

Let Us Know How to Reach You
OPT needs to have accurate address and contact information for each child we serve to provide the best service and information to parents regarding their child’s transportation needs. We rely on this information to contact parents in the event of emergencies or other situations, as well as for mailings and other critical communication.

Within the City's Department of Education, all address changes are made at the school level. Parents should contact their child’s school to update address and emergency contact information.

Walking to School
While the Office of Pupil Transportation is charged with providing transportation by yellow bus and public transit for all eligible students in New York City, we support the City’s initiative to have as many children walk to school as possible. Provided that your child can do it safely, we believe that walking to school is a healthy way to begin and end your child’s day at school. The New York City Department of Transportation has resources available at Walk To School to help parents and schools promote walking. Among these resources the School Traffic Safety Map Locator allows you to see the location of traffic safety features such as stop signs, stop lights and crosswalks along the route of your child's walk to school.

Pollution Reduction
OPT is committed to improving the quality of air and life for all residents of NYC, particularly school-aged children. Every one of the diesel-powered general education buses (2,306 vehicles) under contract to OPT is equipped with emission reduction technology and installation has begun on special education buses.

In September 2007, legislation was enacted that will reduce air pollution from idling school buses. The bill requires the Commissioner of Education to issue regulations requiring school districts to minimize the idling of school buses while parked on school grounds or in front of schools. Click here to read more.

The Environmental Protection Agency’s Clean School Bus USA program has partnered with Scholastic Books to write, illustrate, and publish “The Magic School Bus Gets Cleaned Up” to increase awareness of the importance of reducing diesel emissions. The special-edition book is intended for children from kindergarten through fourth grade and is available free to individuals, schools and libraries. Visit Clean School Bus USA to order copies of the book and for more information about the program.

About Us Academics Choices & Enrollment Schools in the Community Offices & Programs Pupil Transportation Parent Resources School Resources Vendor Resources OPT Resources Rules & Policies Student Support, Safety, and Activities Student Performance & Accountability	Pupil Transportation E-mail to a friend Transportation Information Parents and guardians, to search for your child's bus route use the Student Transportation Information Search. Schools can log in to the School and Student Transportation Search or log in to specific applications to find student and school transportation information. Our Mission The mission of the Office of Pupil Transportation (OPT) is to ensure that all eligible New York City students receive safe, clean, and timely transportation to and from school. What OPT Does OPT coordinates transportation services to and from school for eligible students in both public and non-public schools. Transportation services include stop-to-school busing, door-to-door busing and student MetroCards for use on public transportation. Information For Parents Our Parent Resources section is designed to provide transportation information for parents and families of students in general education, special education, and Pre-K and Early Intervention programs. Parents and families can find information about student MetroCards, important safety guidelines and answers to questions they may have about transportation including: What guidelines do schools follow to determine if my child is eligible for transportation? What should I do if I need to change my child's door-to-door drop-off to a different location in the afternoon? What are the rules about using a student MetroCard? Information For Schools The School Resources section is designed to allow easy access to the applications that schools use, to provide field trip guidelines, safety drill requirements, ATS and NPSIS practices and procedures guides, information about OPT policy, procedure and forms that can be provided to parents, and to help answer questions schools may have including: Where can I get variance information and forms to give to parents? How do I order special program MetroCards for my school? Getting Information From Us OPT Customer Service Agents are available Monday-Friday from 6 a.m. to 7:30 p.m. at (718) 392-8855 and PupilTransportationTeam@schools.nyc.gov to answer questions, take service complaints, and provide information for parents and schools. Staff is always available at OPT until bus companies report that all bus routes have been completed and children have arrived safely at home. OPT Customer Service Agents are also available on weekends during peak periods of the year to assist parents and schools with information concerning school opening in September and summer transportation in late June. When you call OPT, customer service agents will ask you questions in order to direct your inquiry to the proper department. Each caller receives a reference number for follow up in case he or she needs additional information or assistance. Let Us Know How to Reach You OPT needs to have accurate address and contact information for each child we serve to provide the best service and information to parents regarding their child’s transportation needs. We rely on this information to contact parents in the event of emergencies or other situations, as well as for mailings and other critical communication. Within the City's Department of Education, all address changes are made at the school level. Parents should contact their child’s school to update address and emergency contact information. Walking to School While the Office of Pupil Transportation is charged with providing transportation by yellow bus and public transit for all eligible students in New York City, we support the City’s initiative to have as many children walk to school as possible. Provided that your child can do it safely, we believe that walking to school is a healthy way to begin and end your child’s day at school. The New York City Department of Transportation has resources available at Walk To School to help parents and schools promote walking. Among these resources the School Traffic Safety Map Locator allows you to see the location of traffic safety features such as stop signs, stop lights and crosswalks along the route of your child's walk to school. Pollution Reduction OPT is committed to improving the quality of air and life for all residents of NYC, particularly school-aged children. Every one of the diesel-powered general education buses (2,306 vehicles) under contract to OPT is equipped with emission reduction technology and installation has begun on special education buses. In September 2007, legislation was enacted that will reduce air pollution from idling school buses. The bill requires the Commissioner of Education to issue regulations requiring school districts to minimize the idling of school buses while parked on school grounds or in front of schools. Click here to read more. The Environmental Protection Agency’s Clean School Bus USA program has partnered with Scholastic Books to write, illustrate, and publish “The Magic School Bus Gets Cleaned Up” to increase awareness of the importance of reducing diesel emissions. The special-edition book is intended for children from kindergarten through fourth grade and is available free to individuals, schools and libraries. Visit Clean School Bus USA to order copies of the book and for more information about the program.	Contacts Office of Pupil Transportation 44-36 Vernon Boulevard Long Island City, NY 11101 Customer Service (718) 392-8855 Pupil Transportation Team News New Bus Drivers and Escorts on Some Routes Fall Bus Information for Parents—General Education Fall Bus Information for Parents—Special Education > more Key Documents NYC Administrative Code—School Bus Service Chancellor's Regulations—Pupil Transportation > more