Tutorials
Frequently Asked Questions
How do I get my username and/or password?
1) Go to the login page and click New Users / Retrieve Username and Password on the top right hand side of the page.
2) Enter the required information on the RETRIEVE USERNAME AND PASSWORD page (sample below). Click Search when complete. An email will be sent to your email address if an account is found within our system.
OR
1) Click on the Username / Password link on the right hand side channel bar.
2) Enter your email address information on the ENTER YOUR EMAIL ADDRESS TO RECEIVE YOUR PASSWORD! page. Click Send Username and Password when complete. An email will be sent to your email address if an account is found within our system.
Back To Top
I forgot my password. How do I get my password?
1) Go to the login page and click Forgot username / password? on the bottom left hand side of the page.
2) Enter your email address information on the ENTER YOUR EMAIL ADDRESS TO RECEIVE YOUR PASSWORD! page. Click Send Username and Password when complete. An email will be sent to your email address if an account is found within our system.
Back To Top
How do I change my password?
1) Click on My Account link on the right hand side channel bar.
2) The UPDATE PERSON INFORMATION page appears. Change your password in the Password/User Information section. Enter your new password in the Password field. Enter your new password again for confirmation in the Confirm Password field. Click Update User Information when you are complete.
Back To Top
How do you update your user profile in Protraxx?
1) Click on My Account link on the right hand side channel bar.
2) This section will allow you to make changes to your email address, phone number, title, grade, username and password. Update your information. Please note you are unable to change information in grayed-out fields. Click Update User Information when you are complete. The change was successful will appear at the top and bottom of the page.
Back To Top
How do you withdraw from a class?
1) Log into http://pd.nycoit.org with your username and password. Click on the My Courses link on the right hand side channel bar.
2) You will see a list of all the classes you enrolled in on the ENROLLMENT MANAGEMENT page. Click on the word “Withdraw” next to the class you want to withdraw from and you will be removed from the class.
3) An ENROLLMENT WITHDRAWAL CONFIRMATION page will appear. You will receive a Delete Confirmation email confirming your withdrawal from the course(s).
Back To Top
How do I see all of the courses offered by a particular department?
Select a Department from the Department dropdown field. All course offered by the selected Department will appear.
Back To Top
How do I know if I am enrolled in a course?
After you enrolled in a course, you will receive an initial email confirmation stating that your enrollment is PENDING. Once your enrollment has been reviewed, you will receive an email confirmation stating that you are APPROVED, DENIED or put on a WAITLIST.
OR
1) Click on My Courses link on the right hand side channel bar.
2) The ENROLLMENT CONFIRMATION page appears and states that your enrollment is PENDING. Once your enrollment has been reviewed, you will receive an email confirmation stating that you are APPROVED, DENIED or put on a WAITLIST.
Back To Top
How do I see all of the courses that I have taken?
Click on My Courses link on the right hand side channel bar. (Note that you must be logged in to see the link)
Back To Top
How do I register for a course?
1) Choose a Department from the Department dropdown menu and click Search.
2) Once you select the course(s) you are interested in, click Enroll Now.
Back To Top
How do I see what courses are offered this week?
Click on the Courses This Week link on the right hand side channel bar.
Back To Top
I do not know the full name of the course? Can I search on part of the course name?
Yes. Click Advance Search and enter in the word(s) of the course name in the Keyword field. Click Search. All courses containing the word(s) will appear below.
Back To Top
What does “There is already an existing Participant with that Email Address” mean?
This indicates that someone has enrolled in the system with the same email address. Please contact Protraxxsupport@schools.nyc.gov to assist you with this matter.
What does “You are already enrolled in this course” mean?
This indicates that you have previously enrolled in this course. The system does not allow you to enroll in the same class twice.
I selected a specific Subject Area in Advanced Search. I want to change back to the ALL Subject Area instead. How do I get back to the ALL Subject Area?
Once you select a specific Subject Area in the ADVANCE SEARCH page, the ALL Subject Area disappears. Deselect the selected Subject Area and the ALL Subject Area will reappear.
I do not remember the name of the course offered but I know the date. Can I still register for this course? Yes. Click Advance Search. Enter in the Start Date and End Date of the course. Click Search. All courses starting and ending on the dates indicated will appear below.
Back To Top
What is Protraxx?
Protraxx is an online professional development registration system that provides educators with an end to end management solution. This system will make it easy for you to find a course offering, enroll and manage your enrollment process.
Back To Top
What do I do if my name or home address is not correct in my ProTraxx profile?
You should either contact HR Connect (718.935.4000) or your payroll secretary. Once your information has been updated in Human Resources, it will be updated in the Protraxx system.
Back To Top
What do I do if my school location is not correct in my ProTraxx profile?
To update your school location please go to http://pd.nycoit.org, on the left side of the page click the SUPPORT link. Submit a request using the online and indicate the new location that you would like your profile updated too.
Back To Top
Can my Colleague or School Administrator register for me?
No, this is a self registration system. The system requires personal and confidential information that should only come from you.
Back To Top
My registration is PENDING. What do I need to do to be CONFIRMED in a Non-FAMIS Based course?
You will automatically receive a PENDING email upon your enrollment. The Instructor or Course Coordinator will CONFIRM all participants a few days prior to the course start date. If you have not heard anything from the Instructor or Course Coordinator within this timeframe, please reach out to the department offering the course. You can use the Contact Us link on the http://pd.nycoit.org website.
Back To Top
My registration is PENDING. What do I need to do to be CONFIRMED in a FAMIS Based course?
You will automatically receive a PENDING email upon your enrollment. The enrollment request will be sent to your schools FAMIS account. Once payment for the course has been fully processed you will be APPROVED to take the course. It is recommended that you notify your purchasing secretary about your enrollment and work with them to ensure they process the order.
Back To Top
Do I have to be CONFIRMED before my school can make payment?
No. You have to make payment prior to being CONFIRMED for any FAMIS based course. If you have made payment via FAMIS and have not been confirmed prior to the course start date, please contact the Instructor, Course Coordinator or Department to inquire about your status in the course.
Back To Top
I requested a username and password via the online form. How long will it take to receive a reply?
It can take up to 24 business hours for you to receive your username and password. Please do not submit more than one request.
Back To Top
There is a fee listed for a workshop but my school is exempt from paying for professional development because we are a Middle School Initiative school. Should I still register?
Yes. Please log onto http://pd.nycoit.org to register for the course.
Back To Top
I was not able to register for a workshop in time. Can I just show up at the site on the day of the event?
No. The Protraxx system generates a report of all participants who have enrolled in a course. Showing up to a workshop on the day of the event does not guarantee you a seat in the course nor does it confirm that your school has paid for your participation in the course.
Back To Top
I work at more than one school. How do I list this in my profile?
Even though you work at more than one school, you should only list your home school in your profile.
Back To Top
There is a fee listed for the workshop I am interested in attending. Can I pay for myself? How does my school go about submitting payment?
No. We currently do not accept personal payments for Protraxx workshops. Payment can only be made through the FAMIS portal.
Back To Top
I followed all the steps you outlined above but I still need help. Where do I go for assistance?
Click the SUPPORT tab on the left hand side of the Home page. Fill out the form with as much details as possible. Click the Submit button at the bottom of the form. You will receive a response within 24 business hours.
Back To Top
TIPS for Protraxx Participants:
- Register as soon as possible. Do not wait until the last minute. If you require assistance for any reason you will want to allow 24 to 48 hours to receive a reply and complete the process.
- Obtain your Principal's permission to participate in the activity before registering. Be sure to let them know if there is a fee associated with the activity.
- Use your Department of Education email. If you are using a personal account be sure to check your Spam/Junk folders for messages.
- Your ProTraxx username and password are NOT the same username and password that you use to log into your Department of Education email account.
- Please be sure to note any registration deadlines listed in the course description.
- When submitting the online form for assistance or emailing the course provider or ProTraxx support with questions, please be as specific as possible with your inquiry.
- Obtaining a username and password for ProTraxx is NOT the same as registering for the course. Once you receive your log-in information via email you must go back to the registration website, log-in, and register for the course.